Relay Group
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Relay Group
Relay Group is a software firm specialized in field operations and logistics. We work with a dedicated account model: each client has an assigned technical lead who knows their operation and resolves issues with direct access to the product team.
Incident that halts operations: response in under 2 business hours and same-day diagnosis. Inquiries and change requests: response within 24 business hours. If we don't meet this, the month isn't billed.
Cloud infrastructure with daily backups and 30-day retention. Each client has a separate database. We never mix information between accounts or use it for anything other than running your service.
Full export of your data in an open format, free of charge and with no notice period required. Contracts are monthly or annual as convenient, never with a cancellation penalty.
The fee is set at signing and reviewed once a year, with 60 days' notice. Adjustments you request to the product aren't billed separately as long as they fall within the agreed scope.
The timeline depends on fleet size and the systems that need connecting. This is the typical path for an operation of up to 100 units.
We visit the depot or base. We see how work happens today, what's tracked by hand, and which systems need to be respected.
We load fleet, routes, customers and users. We run the system in parallel with the current method, without cutting anything over.
One session for field operators and another for those watching the dashboard. Recorded, so whoever joins later can use them.
A monthly meeting to see what's missing and what's not needed. That's where product adjustments come from.